FAQ - Customer Service
Question:
Can I get a replacement for a lost or damaged CD?
Answer:
For Defective CDs:
If the CD you purchased is defective on receipt, we will simply replace it. We ship USPS at no charge. If you prefer quicker delivery, we can set up a shipment using your UPS or Federal Express account number.
For Damaged or Lost CDs:
If you lose or damage your CD, we offer a replacement. The fee for a replacement CD is $50, plus shipping.
In cases where the original CD is more than 3 years old, and the maps are not currently in publication, we cannot offer a replacement. If there is an updated version of your product, you can get it at a discounted price.
Email us or call us at 800-334-4291 for service.
Question:
How do I return a product?
Answer:
If you are not completely satisfied we will issue you a full refund within 30 days from the data of your purchase.
To return an electronic product:
Call us at 800-334-4291 (10am - 5pm ET) or email us. We will provide instructions for destroying the files and submitting a Certificate of Destruction. We will then issue a full credit to your account.
To return a CD product:
If you purchased the CD directly from Map Resources, call us at 800-334-4291 (9 am-5 pm EST) or email us. We will send you return instructions via email, and issue a full refund as soon as the returned product arrives at our office.




