Downloading

• How do I download the map I purchased?
• I have Adobe, but I cannot open the map. What's wrong?
• The map I downloaded is "zipped" (it has a .zip extension). What is a .zip file?
• When I download on my Mac, I get a "Can't open file" error.
• When I use Internet Explorer to download my JPEG map, I see a broken image icon.

Adobe Illustrator

• What versions of Adobe Illustrator are compatible with your maps?
• How can I optimize Illustrator's performance?
• How do I change the color of an object in Adobe Illustrator?
• How do I crop a map with Adobe Illustrator?
• How do I select all the contents of a layer in Adobe Illustrator?
• How do I resize a map in Adobe Illustrator?
• How can I make a custom US region map with Adobe Illustrator?
• How can I make a custom Canada region map with Adobe Illustrator?
• I found a good map for my project, but it's color and I need black & white? How do I change it?
• I'm getting a font problem notice when I open a map. What's wrong?
• The terrain maps aren't working in Illustrator for Windows. What should I do?
• I'm trying to open my terrain Adobe Illustrator file into Photoshop & I don't see the map.

Customer Service

• Can I get a replacement for a lost or damaged CD?
• How do I return a product?
• How can I get an invoice or receipt?